The OSCA interface is used to establish a remote connection to the vehicle (OBD Socket), which means that the vehicle itself stays right where it is; in the workshop or at the side of road. The remote communication between the vehicle and the OSCA specialist takes place entirely via WiFi or your 3G/4G network. As soon as the connection to the vehicle has been established, the OSCA app will open automatically.
As communication is taking place, the quality of the connection is measured in order to prevent problems occurring. Other elements, such as the on-board voltage of the vehicle itself are also carefully recorded. Whilst an OSCA specialist is carrying out his work remotely, the mechanic can take care of another task. In certain situations however, a mechanic must be on stand-by in order to carry out any physical tasks such as turning the ignition on, for example. Whenever necessary, a message will appear in the app, telling the mechanic what needs to be done.
The customer has the right to return unopened and unused goods or services purchased online within a 7 day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or 7 days from purchase where services are purchased. However the 7 day cooling off period does not apply to the following items:
- Software purchases where the seal is broken or where download has commenced
- Web access to an internet service
- Where goods are specially ordered for the customer (you will have been advised in advance if this is the case)
- The goods are not in resalable condition or are incomplete
The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery.