The customer has the right to return unopened and unused goods or services purchased online within a 7 day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or 7 days from purchase where services are purchased. However the 7 day cooling off period does not apply to the following items:
- Software purchases where the seal is broken or where download has commenced
- Web access to an internet service
- Where goods are specially ordered for the customer (you will have been advised in advance if this is the case)
- The goods are not in resalable condition or are incomplete
The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery.
