Sharpdiagnostics limited returns policy

The customer should advise Sharpdiagnostics Limited in writing in the event that goods are damaged on receipt, faulty or not fit for purpose as soon as the customer becomes aware of any issues. Subsequent use of the item or any attempts made to repair the item will invalidate the warranty. If you have notified us of a problem with the goods within 30 days of receipt/delivery, we will either make good any shortage of non delivery; replace or repair any goods that were damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. 

SharpDiagnostics Limited shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in event include any related losses to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties. 

This does not effect your statutory rights if you are a consumer, nor is it intended to exclude out liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. 

Complaints 

Any complaints should be sent in writing by email to sharpdiagnostics@gmail.com

Complaints should be made immediately when ant fault, damage or other issue becomes apparent. Please state the nature of the issue as well as the  product purchased and any transaction number or invoice number to allow us to address and resolve the matter promptly. 

Right of return - seven day cooling off period

Our customers have the right to return unopened and unused goods or services purchased online within a seven day period. This period starts from the first attempt by our courier to deliver the goods where a physical product is purchased, or seven days from purchase where services are purchased. However the seven day cooling off period does not apply to the following items; 

  • Software purchased where the seal is broken or where download has commenced

  • Web access to an internet site 

  • Where goods are specially ordered for the customer

  • The goods are not In a resalable condition or are incomplete


Return of goods incorrectly sent 

Where Sharpdiagnostics Limited have sent items not as described or the wrong items, the customer may return the goods for a full refund or exchange. The goods should be returned either by means of providing proof of delivery or the customer should contact Sharpdiagnostics Limited directly to arrange collection. Reasonable cost of return of incorrectly supplied items will be refunded by Sharpdiagnostics Limited. Where incorrectly supplied goods are returned for refund, the cost of outward shipping will be refunded. 

Return of goods not fit for purpose, damaged or faulty

The customer should advise Sharpdiagnostics Limited in writing where any goods are damaged on receipt, faulty or not fit for purpose as soon as the customer becomes aware of the issue. Subsequent use of the item or any attempt to repair the item may invalidate the warranty. If you have notified us of a problem with the goods within 30 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

Sharpdiagnostics Limited shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

returns address

Please return any relevant items to;

Sharpdiagnostics

Unit 5

12 Somervell Street

Cambuslang

Glasgow

G72 7EB